Client Charter | FACULTY OF MEDICINE AND HEALTH SCIENCES
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Client Charter

Faculty of Medicine and Health Sciences is committed to provide professional services that meet customer satisfaction in line with UPM’s Quality Policy. Customer Charter will also will also be the basis for the improvement of quality services in the Faculty of Medicine and Health Sciences

 

(A) Teaching

  • To ensure the teaching and learning process to achieve objectives which set out in conducive environment.
  • To ensure that no duplication of place and time of lecture
  • To ensure that lectures are held on time
  • Timetable is prepared one week before the semester begin
  • Ensure that all student’s examination results can be issued two weeks from the date of examination
  • To ensure that every student meet with their academic advisory at least twice a semester
  • Every appeal for examination results will be given consideration

 

(B) Research

  • Respect the research ethics code when conducting research
  • Disseminate faculty research finding through publication/journal/conference
  • Produce publication in journal which referred or cited through quality research, relevant to currents needs and potential to be commercialize at least one publication a year

 

(C) Management

  • Ensure a friendly, efficient and professional customer services
  • Provide medical approval letter within one day
  • Claims will be approved not more than 2 working days from the date of application approved
  • Approval of leave/off campus activities will be informed 2 days before the holidays/applied activities
  • All inquiries from customers from and outside the university will be acknowledged not more than 1 day from the date of letter receipt

 

(D) Professional services

  • All customers will be treated friendly, considerate, honest and sincere
  • Provide professional services from every expertise
  • Each customer will be assured confidentiality of individual medical cases
  • All information regarding disease and treatment will be kept confidential and only be notified to the specified party

Updated:: 19/03/2013

MEDIA SHARING

FACULTY OF MEDICINE AND HEALTH SCIENCES
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389472606
0389472585
C1513005247